Cafe Cash "Level Playing Field"

[aribo2211]

The message mentions "to maintain a level playing field" - Going to send them an e-mail on the meaning of this - eg. at critical moments asking you to assist a friend - in my case my 'friend had not even d/loaded the game, however, CW had set them up in a virtual cafe all of their own - talk about cheating!!!!

[fabian v. alicea]

Oh I just hate to seem trite, all things considered these actions by zynga employees doesn't surprise me, but the should really change the name of there company to Masengil's. I actually got real "Arrested Development" type douche chills when I logged on to cafe world a few minutes ago and read a message that said I received cafe cash I did not earn. I laughed and laughed! Considering how much I received and how much they actually took back, it's hysterical! They took back 13 cafe cash! How low rent could you possibly be? That's like a homeless man owing the IRS 2 million dollars and one of their agents rolls him for .38 cents! It's hilarious! Lemmee send out a reminded to the folks at zynga...Karma...is a muthaf***er! When the entire world realizes that you can do the same things on their PS3 that people do in passing or while killing time at work, we all will notice and influx of resumes at the major branches of Sony, Microsoft and Nintendo! And you know what I will do then? I'll laugh and laugh! I know, I'm gloating a bit, but zynga makes themselves such easy targets! Ma halo!

[kilung musung hulubalang]

same to me.......................my cash all gone?

[aribo2211]

Hello Marc S,

Thank-you for your candid reply and your attempt to resolve this issue (your 20 Cafe Cash credit has been removed from my account by others in your organisation).
The fact that you take "customer relations" seriously is evident, however the same cannot be said for others.

As your organisation has seen fit to take me from level 33 back to level 14 without as much as a bye-your-leave or any correspondence, I am now going to attempt, as briefly as possible, to address the issues. The following is not aimed at you and is for the 'consumption' of your CEO.

For the attention of the CEO, ZYNGA.

Sir or Madam (notice there is no 'Dear' involved),

Your message to me (in the form of a "pop-up within the game itself) informed me that you are very concerned that there is, a "level playing field". for all those who play Cafe World.

Let us address this issue.

For the past 11/12 days I have been spending 10 to 12 hours each day playing 'Cafe World'.
The game itself appeals to me for various reasons (one of which is that it has really cute little people in it).

1. The 'drinks' bubble' (champagne glass) disappeared, and the very condescending answer given to me, even though you knew there was a problem with your game, was that there is no equity between the 'coffee' bubble and the 'drinks' bubble. That was very 'honest' of you!

2. You insert 'pop-ups' at crucial points in the game to distract the player and obscure the 'playing field' from their vision.
a. The 25% discount on Cafe Cash purchase has a portal 'time-out' , not evident in the 'normal' purchase application.
b. "A friend requires assistance" when in fact there is nothing that you can interact with when you arrive at their 'premises'.
c. "A friend requires assistance", when in fact that friend has not even down-loaded your game (but you seem to have set them up in a virtual cafe) ARE YOU THAT STUPID TO THINK THAT PEOPLE DON'T ACTUALLY, PHYSICALLY,
TALK TO EACH OTHER!!!

3. "Clicking" on 'Cafe Joe' or 'Lisa Latte' gives one a bonus. However, if you then click on an ordinary customer, not only do you lose the (Cafe Points) bonus, one also loses the ordinary bonus! Didn't you think anyone would notice?

There are other discrepancies, which I would be more than glad to converse with you about, however, it seams that you are averse to discussion and would rather make arbitary decisions without giving your 'clients' recourse to appeal. I think the clinical term for this is 'Megalomania'.

Your lack of what 'customer service' means is also evident within the game itself. There is a cut-out of the 'buzz' rating at 105. Keeping this as high as possible shows the players interest in ensuring his or her customer is dealt with promptly and efficiently - real life! Your ethos is all about Cafe Points, Cafe Coins and Cafe Money,

When you reverted me to level 14 from 33 (without any notification), I was not given the option of a refund on my purchase of Cafe Cash, which I did, as I, deemed it necessary to further my advance within the game.

It seems that you insist on a "level playing field" when it is in your interest and suits your purpose, not when it is in the mutual interest of your company and that of your client.

In conclusion, I send Marc S my kindest regards and I send the CEO of ZYNGA a piece of advice - "Go soak your head"

Ari

From: support@zynga.com
To: avb2211@hotmail.com
Date: Wed, 13 Oct 2010 13:18:11 -0700
Subject: [Incident: 101011-003897] Reply from Zynga Customer Support


You recently contacted Zynga Customer Support. Below is a summary of your support request and our response.


Subject
"Customers" I used to have the drinks bubble to click on, It has doesn't appear any-more abo...

Discussion Thread
Response (Marc S) 10/13/2010 01:18 PM
Hello Ari,

I apologize for the inconvenience caused to you. I understand that you experiencing problem with drinks bubble to click on.

I will not put you in any work-around, Ari, I'll be straightforward with you. This issue has already been reported by several of Cafe World players and is currently being worked on by our game developers to have it resolved. This may take some time and I'll get back to you as soon as an update is given for the resolution of the issue. I humbly ask for your patience and I thank you for your utmost cooperation. Once more, my sincere apologies for the inconvenience.

I have added 20 Cafe Cash to your account for the inconvenience caused to you. I am sure that the Cafe Cash will help you in your game progress. I look forward for your kind cooperation while the issue resolve as soon as possible.

I hope that this complication has not disheartened you about our game and that your devotion will keep you playing. We are very appreciative of any support and we thank you for your patience.

Thank you for your cooperation.

Kind regards,
Marc S
Zynga Customer Support
Customer (Ari Blake) 10/12/2010 11:25 PM
Hello Nard,
And I would like to inform you that I have played this game for at least 40 HOURS since I noticed that the customers to my cafe only had coffe cup 'bubbles', and none had the champagne glass 'bubble'.
I have done as was said on the 'link' you gave me in your first message to me )I make it a rule to clear my cache and browsing history at the end of each day). If your organisation is having a problem with this feature, just say so. I will then await a message from you saying that
this problem has been resolved or that you have other suggestions - do not send me an e-mail (attached) that makes out that the problem has been resolved!
Regards, Ari

Attachment:

Dear Ari,
We’ve recently completed working on a Support Request (101011-003897) you sent to us. The full transcript is below.
We appreciate the opportunity to help you get back in the game and will send a survey in the next day or so to get your feedback.
Thank you,
Zynga Customer Support
Subject:



Incident ID
Date
Thread
Thread Entry Type
6958025
10/12/2010 12:15 PM
Hello Ari, Thank you for getting back to us. I would like to inform you that customers visiting your Cafe will ask for both Coffee as well as drink, but the number of customers asking for the coffee will be more in comparison to the ones asking for a drink. It is not a 50 -50 division or any percentage like that. If you have any further queries kindly let me know. Thank yo for playing Cafe World. Kind regards,
Patricia T. Zynga Customer Support
Response
6958025
10/11/2010 03:55 PM
Hi Nard, It was the champagne glass - I had it for about three days (I had it before but my bar was not up and running) and all of a sudden it stopped appearing. Regards Ari From: support@zynga.com To: avb2211@hotmail.com Date: Mon, 11 Oct 2010 07:33:06 -0700 Subject: [Incident: 101011-003897] Reply from Zynga Customer Support
Customer Entry
6958025
10/11/2010 07:33 AM
Hello Ari, Thank you for contacting Zynga
Customer Support. Hi Ari! This is Nard I will be the one assisting you for today, I do apologize for the problem that you are experiencing right now, to be able to assist you better I need to confirm first what is the picture on the drink bubble used to be? If it's a coffee cup or champagne glass? so that we can check it for you and provide you the correct information and solution by the way you can also try these link that i have provided for you it will help you to clear your cache or optimize your
browser. I hope that this complication has not disheartened you about our game and that your devotion will keep you playing. We are very appreciative of any support and we thank you for your patience. Answer Title: Loading/Connection Troubleshooting Answer Link: http://zynga.custhelp.com/app/answers/detail/a_id/600 Thank you for your patience and understanding also thank you for playing Cafe World. Kind regards, Maynard C. Zynga Customer Support
Response
6958025
10/11/2010 06:32 AM
I used to have
the drinks bubble to click on, It has doesn't appear any-more above my customers???
Customer Entry





From: support@zynga.com
To: avb2211@hotmail.com
Date: Tue, 12 Oct 2010 12:15:21 -0700
Subject: [Incident: 101011-003897] Reply from Zynga Customer Support
Response (Patricia T.) 10/12/2010 12:15 PM
Hello Ari,

Thank you for getting back to us.

I would like to inform you that customers visiting your Cafe will ask for both Coffee as well as drink, but the number of customers asking for the coffee will be more in comparison to the ones asking for a drink. It is not a 50 -50 division or any percentage like that.

If you have any further queries kindly let me know.

Thank yo for playing Cafe World.

Kind regards,
Patricia T.
Zynga Customer Support
Customer (Ari Blake) 10/11/2010 03:55 PM
Hi Nard, It was the champagne glass - I had it for about three days (I had it before but my bar was not up and running) and all of a sudden it stopped appearing. Regards Ari
From: support@zynga.com
To: avb2211@hotmail.com
Date: Mon, 11 Oct 2010 07:33:06 -0700
Subject: [Incident: 101011-003897] Reply from Zynga Customer Support
Response (Maynard C.) 10/11/2010 07:33 AM
Hello Ari,

Thank you for contacting Zynga Customer Support.

Hi Ari! This is Nard I will be the one assisting you for today, I do apologize for the problem that you are experiencing right now, to be able to assist you better I need to confirm first what is the picture on the drink bubble used to be? If it's a coffee cup or champagne glass? so that we can check it for you and provide you the correct information and solution by the way you can also try these link that i have provided for you it will help you to clear your cache or optimize your browser. I hope that this complication has not disheartened you about our game and that your devotion will keep you playing. We are very appreciative of any support and we thank you for your patience.

Answer Title: Loading/Connection Troubleshooting
Answer Link: http://zynga.custhelp.com/app/answers/detail/a_id/600

Thank you for your patience and understanding also thank you for playing Cafe World.

Kind regards,
Maynard C.
Zynga Customer Support
Customer (Ari Blake) 10/11/2010 06:32 AM
I used to have the drinks bubble to click on, It has doesn't appear any-more above my customers???

[Candybear]

(10-15-2010 10:04 AM)aribo2211 Wrote:  Hello Marc S,

Thank-you for your candid reply and your attempt to resolve this issue (your 20 Cafe Cash credit has been removed from my account by others in your organisation).
The fact that you take "customer relations" seriously is evident, however the same cannot be said for others.

As your organisation has seen fit to take me from level 33 back to level 14 without as much as a bye-your-leave or any correspondence, I am now going to attempt, as briefly as possible, to address the issues. The following is not aimed at you and is for the 'consumption' of your CEO.

For the attention of the CEO, ZYNGA.

Sir or Madam (notice there is no 'Dear' involved),

Your message to me (in the form of a "pop-up within the game itself) informed me that you are very concerned that there is, a "level playing field". for all those who play Cafe World.

Let us address this issue.

For the past 11/12 days I have been spending 10 to 12 hours each day playing 'Cafe World'.
The game itself appeals to me for various reasons (one of which is that it has really cute little people in it).

1. The 'drinks' bubble' (champagne glass) disappeared, and the very condescending answer given to me, even though you knew there was a problem with your game, was that there is no equity between the 'coffee' bubble and the 'drinks' bubble. That was very 'honest' of you!

2. You insert 'pop-ups' at crucial points in the game to distract the player and obscure the 'playing field' from their vision.
a. The 25% discount on Cafe Cash purchase has a portal 'time-out' , not evident in the 'normal' purchase application.
b. "A friend requires assistance" when in fact there is nothing that you can interact with when you arrive at their 'premises'.
c. "A friend requires assistance", when in fact that friend has not even down-loaded your game (but you seem to have set them up in a virtual cafe) ARE YOU THAT STUPID TO THINK THAT PEOPLE DON'T ACTUALLY, PHYSICALLY,
TALK TO EACH OTHER!!!

3. "Clicking" on 'Cafe Joe' or 'Lisa Latte' gives one a bonus. However, if you then click on an ordinary customer, not only do you lose the (Cafe Points) bonus, one also loses the ordinary bonus! Didn't you think anyone would notice?

There are other discrepancies, which I would be more than glad to converse with you about, however, it seams that you are averse to discussion and would rather make arbitary decisions without giving your 'clients' recourse to appeal. I think the clinical term for this is 'Megalomania'.

Your lack of what 'customer service' means is also evident within the game itself. There is a cut-out of the 'buzz' rating at 105. Keeping this as high as possible shows the players interest in ensuring his or her customer is dealt with promptly and efficiently - real life! Your ethos is all about Cafe Points, Cafe Coins and Cafe Money,

When you reverted me to level 14 from 33 (without any notification), I was not given the option of a refund on my purchase of Cafe Cash, which I did, as I, deemed it necessary to further my advance within the game.

It seems that you insist on a "level playing field" when it is in your interest and suits your purpose, not when it is in the mutual interest of your company and that of your client.

In conclusion, I send Marc S my kindest regards and I send the CEO of ZYNGA a piece of advice - "Go soak your head"

Ari

From: support@zynga.com
To: avb2211@hotmail.com
Date: Wed, 13 Oct 2010 13:18:11 -0700
Subject: [Incident: 101011-003897] Reply from Zynga Customer Support


You recently contacted Zynga Customer Support. Below is a summary of your support request and our response.


Subject
"Customers" I used to have the drinks bubble to click on, It has doesn't appear any-more abo...

Discussion Thread
Response (Marc S) 10/13/2010 01:18 PM
Hello Ari,

I apologize for the inconvenience caused to you. I understand that you experiencing problem with drinks bubble to click on.

I will not put you in any work-around, Ari, I'll be straightforward with you. This issue has already been reported by several of Cafe World players and is currently being worked on by our game developers to have it resolved. This may take some time and I'll get back to you as soon as an update is given for the resolution of the issue. I humbly ask for your patience and I thank you for your utmost cooperation. Once more, my sincere apologies for the inconvenience.

I have added 20 Cafe Cash to your account for the inconvenience caused to you. I am sure that the Cafe Cash will help you in your game progress. I look forward for your kind cooperation while the issue resolve as soon as possible.

I hope that this complication has not disheartened you about our game and that your devotion will keep you playing. We are very appreciative of any support and we thank you for your patience.

Thank you for your cooperation.

Kind regards,
Marc S
Zynga Customer Support
Customer (Ari Blake) 10/12/2010 11:25 PM
Hello Nard,
And I would like to inform you that I have played this game for at least 40 HOURS since I noticed that the customers to my cafe only had coffe cup 'bubbles', and none had the champagne glass 'bubble'.
I have done as was said on the 'link' you gave me in your first message to me )I make it a rule to clear my cache and browsing history at the end of each day). If your organisation is having a problem with this feature, just say so. I will then await a message from you saying that
this problem has been resolved or that you have other suggestions - do not send me an e-mail (attached) that makes out that the problem has been resolved!
Regards, Ari

Attachment:

Dear Ari,
We’ve recently completed working on a Support Request (101011-003897) you sent to us. The full transcript is below.
We appreciate the opportunity to help you get back in the game and will send a survey in the next day or so to get your feedback.
Thank you,
Zynga Customer Support
Subject:



Incident ID
Date
Thread
Thread Entry Type
6958025
10/12/2010 12:15 PM
Hello Ari, Thank you for getting back to us. I would like to inform you that customers visiting your Cafe will ask for both Coffee as well as drink, but the number of customers asking for the coffee will be more in comparison to the ones asking for a drink. It is not a 50 -50 division or any percentage like that. If you have any further queries kindly let me know. Thank yo for playing Cafe World. Kind regards,
Patricia T. Zynga Customer Support
Response
6958025
10/11/2010 03:55 PM
Hi Nard, It was the champagne glass - I had it for about three days (I had it before but my bar was not up and running) and all of a sudden it stopped appearing. Regards Ari From: support@zynga.com To: avb2211@hotmail.com Date: Mon, 11 Oct 2010 07:33:06 -0700 Subject: [Incident: 101011-003897] Reply from Zynga Customer Support
Customer Entry
6958025
10/11/2010 07:33 AM
Hello Ari, Thank you for contacting Zynga
Customer Support. Hi Ari! This is Nard I will be the one assisting you for today, I do apologize for the problem that you are experiencing right now, to be able to assist you better I need to confirm first what is the picture on the drink bubble used to be? If it's a coffee cup or champagne glass? so that we can check it for you and provide you the correct information and solution by the way you can also try these link that i have provided for you it will help you to clear your cache or optimize your
browser. I hope that this complication has not disheartened you about our game and that your devotion will keep you playing. We are very appreciative of any support and we thank you for your patience. Answer Title: Loading/Connection Troubleshooting Answer Link: http://zynga.custhelp.com/app/answers/detail/a_id/600 Thank you for your patience and understanding also thank you for playing Cafe World. Kind regards, Maynard C. Zynga Customer Support
Response
6958025
10/11/2010 06:32 AM
I used to have
the drinks bubble to click on, It has doesn't appear any-more above my customers???
Customer Entry





From: support@zynga.com
To: avb2211@hotmail.com
Date: Tue, 12 Oct 2010 12:15:21 -0700
Subject: [Incident: 101011-003897] Reply from Zynga Customer Support
Response (Patricia T.) 10/12/2010 12:15 PM
Hello Ari,

Thank you for getting back to us.

I would like to inform you that customers visiting your Cafe will ask for both Coffee as well as drink, but the number of customers asking for the coffee will be more in comparison to the ones asking for a drink. It is not a 50 -50 division or any percentage like that.

If you have any further queries kindly let me know.

Thank yo for playing Cafe World.

Kind regards,
Patricia T.
Zynga Customer Support
Customer (Ari Blake) 10/11/2010 03:55 PM
Hi Nard, It was the champagne glass - I had it for about three days (I had it before but my bar was not up and running) and all of a sudden it stopped appearing. Regards Ari
From: support@zynga.com
To: avb2211@hotmail.com
Date: Mon, 11 Oct 2010 07:33:06 -0700
Subject: [Incident: 101011-003897] Reply from Zynga Customer Support
Response (Maynard C.) 10/11/2010 07:33 AM
Hello Ari,

Thank you for contacting Zynga Customer Support.

Hi Ari! This is Nard I will be the one assisting you for today, I do apologize for the problem that you are experiencing right now, to be able to assist you better I need to confirm first what is the picture on the drink bubble used to be? If it's a coffee cup or champagne glass? so that we can check it for you and provide you the correct information and solution by the way you can also try these link that i have provided for you it will help you to clear your cache or optimize your browser. I hope that this complication has not disheartened you about our game and that your devotion will keep you playing. We are very appreciative of any support and we thank you for your patience.

Answer Title: Loading/Connection Troubleshooting
Answer Link: http://zynga.custhelp.com/app/answers/detail/a_id/600

Thank you for your patience and understanding also thank you for playing Cafe World.

Kind regards,
Maynard C.
Zynga Customer Support
Customer (Ari Blake) 10/11/2010 06:32 AM
I used to have the drinks bubble to click on, It has doesn't appear any-more above my customers???

ROFLMAO....... i sent them a mail asking why they felt the need to discriminate against their players lol.this was their response



Response (Marc S) 10/03/2010 03:07 PM
Hello Candace,

I am terribly sorry for delay in getting back to you as well as for the inconvenience caused to you.

Candace, I understand you are experiencing issue in the Anniversary Promotion and you are not currently enjoying the game. We respect all our player's and would like see all player's to enjoy the game with the game feature's. As our game is played by millions of player's in the world for which problem's do occur.

We don't want our player's to loss progress in there game. As a thank you for your patience, I have added 100 Cafe Cash to your account for the inconvenience caused to you. It will surely help you to progress in your game play.

We're constantly working to make the game more enjoyable and we really appreciate your feedback.

Thank you for your patience while we address these issues.

Kind regards,
Marc S
Zynga Customer Support


I'm wondering whether they actually read what we write lol. P.S no word from them since. lol